Call Center Sales Retention Representative

• Handle inbound customer interactions via phone, chat, and email in a fast-paced environment
• Identify upselling opportunities and close sales to meet commission and performance targets
• Resolve customer issues related to service, billing, payments, and collections accurately
• Clearly explain bills, services, and product features to customers
• Troubleshoot basic issues and escalate to higher-level support when necessary

• 1+ year of consistent experience in an inbound call center or similar environment
• High school diploma or equivalent required
• Commission-based sales experience strongly preferred
• Strong customer focus, work ethic, and attention to detail
• Effective problem-solving skills