Shift Lead

• Open and close the store in the absence of management, manage cash handling procedures, oversee daily readiness of sales floor and stockroom, and receive vendor deliveries 
• Deliver exceptional customer service by engaging with customers, resolving issues, and modeling service best practices to team members 
• Support store operations by processing returns, handling register transactions, maintaining accurate inventory, executing resets and signage updates, and ensuring compliance with pricing and product placement standards 
• Assist with training, coaching, and communication among team members, act as liaison in management’s absence, and report customer concerns or disciplinary issues 
• Complete assigned administrative tasks including bookkeeping, maintenance requests, system updates, and adherence to regulatory and company policies 

• 1+ year of leadership, supervisory, or retail key holder experience is required 
• Must be willing to work a flexible schedule, including evenings and weekends 
• Knowledge of store inventory control is preferred 
• Relevant soft skills include strong customer service and teamwork 
• Must pass an online multiple choice assessment