Customer Contact Center Representative

• Deliver best-in-class customer service through phone and electronic channels
• Resolve customer inquiries, complaints, and requests using thorough knowledge of bank systems and procedures
• Coordinate solutions for deposit, loan, and treasury management issues, escalating as needed for resolution
• Advise and train internal teams on processes and systems while supporting customer issue resolution
• Maintain customer relationships and promote additional bank products and services to meet client needs and profitability goals

• 1–3 years of related experience, with strong preference for banking customer service
• Call center and dispute resolution experience required (banking experience preferred)
• Advanced computer proficiency required
• Must complete 5 weeks of onsite training in Rosemont, Monday–Friday, 8:30am–5:00pm
• Regular schedule after training: 11:30am–8:00pm