Senior Claims Technician

• Assist staff with complex processing situations, offering guidance, training, and feedback to support performance and development 
• Evaluate policy and procedure changes, update departmental documentation, and ensure timely communication of updates to relevant teams 
• Research, identify, and document system issues while staying current on system updates and monitoring their impact 
• Maintain in-depth knowledge of departmental procedures, regulations, and standards, and provide clear guidance to staff on compliance 
• Contribute to quality improvement by participating in work groups, supporting performance motivation, and testing system changes and enhancements 

 

• High School diploma or GED
• 1+ year of claims/membership experience
• Analytical Skills
• Clear and concise verbal and written communication skills
• PC proficiency to include Microsoft Word, Excel and Outlook