Credit Card Collections Specialist

• Manage 100% phone-based interactions in a high-volume call center environment
• Deliver effective communication, negotiation, and problem-solving in a metrics-driven setting
• Navigate multiple systems with speed, adaptability, and attention to detail
• Own each customer interaction with empathy, professionalism, and accountability
• Adhere to all regulatory guidelines and internal procedures with consistency and accuracy

• 1+ year of customer interaction or customer support experience required
• Previous experience working in a collections, sales, retail or customer service is preferred
• 6+ months computer experience required, utilizing multiple computer applications in a Windows-based environment
• Relevant soft skills include multitasking and adaptability in a fast-paced environment