Customer Advocate I

• Provide prompt, accurate assistance to members and physicians via phone and written inquiries in a high-volume call center
• Conduct research to resolve issues, spending approximately 90% of scheduled time on the phone based on business needs
• Maintain detailed data entry while managing multiple customer service tasks
• Apply strong communication, organizational, and analytical skills to support member satisfaction

• 1+ year of customer service experience or experience in an office environment, including data entry and/or typing skills required
• Strong interpersonal, verbal, and written communication skills
• Must have the ability to learn quickly and adapt to change