Customer Advocate I

• Provide prompt, accurate assistance to members and physicians via phone and written inquiries in a high-volume call center
• Conduct research to resolve issues, spending approximately 90% of scheduled time on the phone based on business needs
• Maintain detailed data entry while managing multiple customer service tasks
• Apply strong communication, organizational, and analytical skills to support member satisfaction

• 6+ months customer service experience or experience in an office environment is required, preferred: call center background
• Experienced with multiple lines of business, including CDHP, Medicare, wellness, and disease management
• Knowledgeable in medical terminology and anatomy
• Relevant soft skills include communication, analysis, organization, and independent decision-making
• Must be available to work either at 8am or 8:30am shift (8-hour shift plus 30-minute lunch) Monday- Friday
• Mandatory on-site training for 7 weeks Monday - Friday from 8 am-4:30 pm