Patient Access Specialist

Job Description

• Deliver exceptional customer service by resolving patient concerns, scheduling appointments, verifying insurance, and ensuring accurate data entry in compliance with HIPAA
• Communicate effectively across departments to coordinate patient care, collect necessary referrals and authorizations, and contribute to a positive, team-oriented environment
• Utilize multiple systems including Epic and online verification tools to confirm orders, check eligibility, and document detailed handoffs for seamless patient processing
• Identify and escalate complex or extraordinary issues to leadership, participate in quality assurance reviews, and apply service recovery techniques to resolve breakdowns
• Support continuous improvement by suggesting process enhancements, mentoring new staff, adapting to changing healthcare policies, and meeting quality and efficiency standards

Skills & Qualifications

• 2-3 years of call center or healthcare administration experience is required
• Must be able to type 40 WPM required
• Experience with Epic software is preferred
• Relevant soft skills include communication, organization, and discretion

Education

• High School Diploma/GED

Benefits

• Dental
• Life Insurance
• Long Term Disability
• Maternity Leave
• Medical
• Paid Training/Personal Development
• Parent Leave
• Personal
• Retirement/401K
• Short Term Disability
• Sick
• Tuition Reimbursement
• Vacation
• Vision

About the Employer