Fraud Specialist

JPMorgan Chase

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Employer Name:

JPMorgan Chase

Job Title

Fraud Specialist

Job Type

Full Time

Location

Elgin

Shift Details

1st Shift

Compensation

$22.50 - $26.53 per hour

Job Description

Work in a call center environment that requires 100% phone-based customer interaction
Process 80-100 inbound calls specifically regarding fraud on customer accounts
Navigate multiple technologies while demonstrating resiliency and adaptability in a fast-paced metric-driven environment
Abide by all applicable regulatory and departmental practices and procedures

Skills & Qualifications

1 year of customer interaction or customer support experience in a call center or face-to-face is required
Experience working in a call center, banking, or finance industry is a plus
6 months of computer experience utilizing various applications in a Windows-based environment is preferred
Weekend and/or evening availability may be required
Relevant soft skills include communication, accountability, punctuality, and teamwork

Education

High School Diploma/GED

Benefits

Dental
Medical
Retirement/401K
Sick
Tuition Reimbursement
Vacation

About the Employer

The nation's largest bank, with locations all over the United States, JPMorgan Chase & Co. offers candidates the opportunity to work in almost every financial field, along with competitive pay and career pathways. They're also committed to racial and social justice, with programs such as the Second Chance Initiative and a $30 billion commitment to advancing racial equity. JPMorgan Chase & Co. believes its diverse workforce helps it reach and maintain its world class status. Join their inclusive team and apply for the Collections Specialist role today.