Shift Lead

Job Description

• Open and close the store in the absence of management, manage cash handling procedures, oversee daily readiness of sales floor and stockroom, and receive vendor deliveries
• Deliver exceptional customer service by engaging with customers, resolving issues, and modeling service best practices to team members
• Support store operations by processing returns, handling register transactions, maintaining accurate inventory, executing resets and signage updates, and ensuring compliance with pricing and product placement standards
• Assist with training, coaching, and communication among team members, act as liaison in management’s absence, and report customer concerns or disciplinary issues
• Complete assigned administrative tasks including bookkeeping, maintenance requests, system updates, and adherence to regulatory and company policies

Skills & Qualifications

• 1+ year of leadership, supervisory, or retail key holder experience is required
• Must be willing to work a flexible schedule, including evenings and weekends
• Knowledge of store inventory control is preferred
• Relevant soft skills include strong customer service and teamwork
• Must pass an online multiple choice assessment

Education

• No High School Diploma/No GED

Benefits

• Dental
• Medical
• Retirement/401K
• Vacation

About the Employer