Customer Advocate I

Job Description

• Provide prompt, accurate assistance to members and physicians via phone and written inquiries in a high-volume call center
• Conduct research to resolve issues, spending approximately 90% of scheduled time on the phone based on business needs
• Maintain detailed data entry while managing multiple customer service tasks
• Apply strong communication, organizational, and analytical skills to support member satisfaction

Skills & Qualifications

• 6+ months customer service experience or experience in an office environment is required
• Experienced with multiple lines of business, including CDHP, Medicare, wellness, and disease management
• Knowledgeable in medical terminology and anatomy
• Relevant soft skills include communication, analysis, organization, and independent decision-making

Education

• High School Diploma/GED

Benefits

• Dental;Employee Assistance;Maternity Leave;Medical;Paid Training/Personal Development;Personal;Retirement/401K;Rx/Pharmacy Benefits;Sick;Vacation;Vision;Other Benefits

About the Employer