Inbound Call Center Representative-Patient Access Representative I

• Manage high call volume by handling patient requests for multiple medical offices and departments while following established workflows and protocols 
• Collect and enter patient information into the Epic electronic health record system during calls 
• Schedule appointments, procedures, and events, and verify insurance eligibility while informing patients of financial responsibilities 
• Promote Patient Access Center initiatives and ensure adherence to HIPAA guidelines during all patient interactions 
• Route calls appropriately based on patient needs and support departmental changes with flexibility and a positive attitude in a fast-paced environment 

• 2+ years of consistent strong inbound call center experience (required)
• 2+ years of consistent customer service experience (required)
• Prior healthcare environment and scheduling experience (strongly preferred)
• Proficiency in basic computer skills (Windows, Excel, Outlook) and ability to type at least 25 WPM are an asset
• Relevant soft skills include strong customer service, attention to detail, problem-solving, and issue resolution