Customer Service Representative

• Handle high volumes of inbound calls while delivering professional, empathetic, and efficient customer service
• Navigate multiple systems and databases quickly to resolve customer inquiries
• Assist with order placement, product information, pricing, invoicing issues, credits, and returns
• Solve problems independently using critical thinking and available resources

• 1+ year of customer service experience required
• High-volume inbound call center experience preferred but not required
• High school diploma or equivalent required
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Experience with CRM systems and SAP is a plus